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Travel to Indonesia during COVID-19

Travel Safe To Indonesia With Us

Safety is our Priority

Come2indonesia have organized trips in Indonesia since 2008. From then on we have always taking care of our travelers, as well as taking care our employees as part of our family.
In this unprecedented time, trust that we are here for our travelers and our extended family.

Together with Travel Agent Association as well as embassies from several countries, we are working hand on hand to update about the recent condition. We are following the information of the pandemic very closely, especially within Indonesia. The government is taking a careful measure including applying social distancing in public place, using mask is a must when stepping out your door, as well as requiring a list of documents for people to fly in attempt to slow down people movement and the spread of the virus.

We understand the deception of not being able to travel after the long thought and planning.
Therefore, due to this unpredicted event, as per March 12th, 2020, we have prepared an adapted term and condition policy that is more flexible to replace temporarily our general terms and conditions.
Please bear with us in this difficult situation, hopefully it will get better soon and we will travel again.

Stay Healthy and Safe,
Melysa & Norberto (Founders of come2indonesia)

#SAFETRAVELS

WTTC SafeTravels Stamp come2indonesia

World Travel & Tourism Council (WTTC)

Global Safety Stamp of Approval to Recognize Safe Travels Protocols.

This stamp has been designed by World Travel & Tourism Council (WTTC) to allow travellers to recognise governments and businesses around the world which have adopted health and hygiene global standardised protocols – so consumers can experience ‘Safe Travels’.

Come2Indonesia Safe Travels Protocols

Come2indonesia has been chosen to be able to use the WTTC’s stamp thanks to we have been implemented all the Health and Hygiene Protocols For Tour Operators, outlined by WTTC.

come2indonesia

PT Asiable INDONESIA

Indonesia, Trustable Travel and Tourism Related Service
We have created new Terms and Conditions for the benefit of our travelers.

As part of our concern of coronavirus outbreak, we would like to ensure all our travellers that come2indonesia is taking a serious measurement and always prioritizes the safety of our travellers and employees. We are working closely with the Department of Health in Indonesia on an ongoing basis as they are monitoring the situation.

At come2indonesia, we fully understand the stress and pressure of having to cancel or not being able to enjoy parts of your holiday due to travel restrictions imposed by the Government to control the COVID-19. Hence, we have made the decision to temporarily waive our Term and Condition and apply a more flexible policy for all of our travellers, who might be impacted by their own Government or by the Government of Indonesia due to the COVID-19 (corona virus), and thus are unable to travel to Indonesia.

For all reservations done with come2indonesia, this policy will be applied immediately:

1

New Reservations:

1.1 Reservations booked and paid between March 12th – December 20th, 2020, to travel between March 12th up to December 24th, 2020.

Come2Indonesia agrees to give full refund on the same currency that we were paid for all ground booking expenses* (include but not limited to: Hotels, Excursions, Cars & Boats for Transfer), as long as the cancellation is made 15 days or more before the services commence.

  • Ground booking expenses do not include domestic flights. These expenses will be considered as case-by-case basis based on respective airlines’ policies for cancellation.
  • If you wish to contract a service/hotel/dive boat that do not imply by this policy, apart from the domestic flight, we will advise the cancellation condition to you before confirming the trip.

1.2 Reservations booked and paid between June 22 to December 23, 2020, for travelling commence from December 24, 2020 onward.

Come2indonesia requires 10% of the total of the trip as Down Payment to confirm the trip. Final payment must be done 30 days before trip.

In case of cancellation due to force mayor in Indonesia (e.g. pandemic, natural disaster in Indonesia), a full refund of the deposit will be made in the form of travel voucher with the value of the money and currency that we received. Cancellation has to be made minimum 30 days before the service commence.

If the cancellation made after the full payment, between 14-8 days before the trip commences, a 50% of the full payment will be refunded in the term of travel voucher.

Cancellation made within 7 days or less will be fully charged and granted no refund in any term.

The travel voucher is valid within of 3 years, counting from the day the voucher is issued. The voucher can be used for all ground booking expenses* (include but not limited to: Hotels, Excursions, Cars & Boats for Transfer) contracted to come2indonesia.

  • Ground booking expenses do not include the domestic flights. These expenses will be considered as case-by-case basis based on respective airlines’ policies for cancellation.
  • If you wish to contract a service/hotel/dive boat that do not imply by this policy, apart from the domestic flight, we will advise you before the confirmation of the trip.
2

Existing booking:

Reservations booked and paid before March 12, 2020, to travel between March 12 to December 24, 2020: Come2indonesia will follow the term and condition of each providers: hotels, land arrangement and flights. Come2indonesia will do our best to help you get as much refund as possible and keep them as credit that can be used for your future reservations with Come2indonesia, valid for 36 months.

3

If the Government of your country and/or the Government of Indonesia announce travel restriction in between 14 to 1 day before the trip commence (applicable to all reservations):

 We will follow the term and condition of respective providers: hotels, land arrangement and flights. Come2indonesia will do our best to help you get as much refund as possible and keep them as credit that can be used for your future reservations with Come2indonesia, valid for 36 months.

General Travel Terms and Conditions

WWW.COME2INDONESIA.COM
Indonesia travel blog come2indonesia logo withe

General Travel Terms and Conditions

WWW.COME2INDONESIA.COM

Click Here to find our General Travel Terms and Conditions for all tours in Indonesia