Travel to Indonesia during COVID-19

1.1 Reservations booked and paid between March 12th – December 20th, 2020, to travel between March 12th up to December 24th, 2020.

Come2Indonesia agrees to give full refund on the same currency that we were paid for all ground booking expenses* (include but not limited to: Hotels, Excursions, Cars & Boats for Transfer), as long as the cancellation is made 15 days or more before the services commence.

• Ground booking expenses do not include domestic flights. These expenses will be considered as case-by-case basis based on respective airlines’ policies for cancellation.
• If you wish to contract a service/hotel/dive boat that do not imply by this policy, apart from the domestic flight, we will advise the cancellation condition to you before confirming the trip.

1.2 Reservations booked and paid between June 22th (2020) to May 1st  (2021), for travelling commence from December 24th, 2020 onward.

Come2indonesia requires 10% of the total of the trip as Down Payment to confirm the trip. Final payment must be done 30 days before trip.

In case of cancellation due to force mayor in Indonesia (e.g. pandemic, natural disaster in Indonesia), a full refund of the deposit will be made in the form of travel voucher with the value of the money and currency that we received. Cancellation has to be made minimum 30 days before the service commence.

If the cancellation made after the full payment, between 14-8 days before the trip commences, a 50% of the full payment will be refunded in the term of travel voucher.

Cancellation made within 7 days or less will be fully charged and granted no refund in any term.

The travel voucher is valid within of 3 years, counting from the day the voucher is issued. The voucher can be used for all ground booking expenses* (include but not limited to: Hotels, Excursions, Cars & Boats for Transfer) contracted to come2indonesia.

• Ground booking expenses do not include the domestic flights. These expenses will be considered as case-by-case basis based on respective airlines’ policies for cancellation.
• If you wish to contract a service/hotel/dive boat that do not imply by this policy, apart from the domestic flight, we will advise you before the confirmation of the trip.

Reservations booked and paid before March 12, 2020, to travel between March 12 to December 24, 2020: Come2indonesia will follow the term and condition of each providers: hotels, land arrangement and flights. Come2indonesia will do our best to help you get as much refund as possible and keep them as credit that can be used for your future reservations with Come2indonesia, valid for 36 months.

 We will follow the term and condition of respective providers: hotels, land arrangement and flights. Come2indonesia will do our best to help you get as much refund as possible and keep them as credit that can be used for your future reservations with Come2indonesia, valid for 36 months.